Who are First Flight / airlinelostproperty.com?
First Flight / airlinelostproperty.com handle on-board/cabin lost property, which passengers have left within the cabin area of an aircraft. We are not based at an airport but airports/airlines will forward lost property items to our offices, as we operate a central tracing point.
We actively try and locate an owner to a piece of found property and organise the return of the item with the rightful owner.
Which airlines forward on-board lost property to First Flight / airlinelostproperty.com?
- EasyJet (limited destinations only)
- Emirates (in-bound flights to London Stansted and London Gatwick only)
- In-bound flights to London Stansted
I’ve lost an item on-board an aircraft, what should I do?
- If you have lost an item on-board an aircraft, landing at London Stansted, Gatwick or Luton airports. Please click on the ‘report a lost item’ icon on www.airlinelostproperty.com and complete the online form. If you require an update on a lost property claim, please access our live chat by clicking the ‘status’ icon and signing in to your claim.
- If you have landed at an alternate airport, please click on the ‘report a lost item’ tab on www.airlinelostproperty.com and complete the online form. You will then need to speak with the baggage agents at both airport locations, to see if they have located and are holding your item. The contact information for the baggage agents at an airport, will be available via the airline’s website.
Please be advised that it is completely free of charge for you to raise a lost property enquiry/claim via our website.
If a potential match is located by airlinelostproperty.com, you will be contacted.
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Passports / ID Cards / Duty Free Cigarettes / Tobacco / Alcohol
Most Passport’s/National ID Cards are handed to airport authorities (i.e. Borderforce/Police/Customs), instead of the lost Property office / airline baggage agent, this is dependent on the Airport that the property has been located at. We would advise that you still register your loss onto our website, www.airlinelostproperty.com and then also contact the Immigration/Customs officials at your arrival airport, to see if they have been handed your lost property item(s).
I have completed the form online, what should I do now?
You should be emailed a reference for the enquiry made, which you must keep safe. You can log onto our website at any time, using your email address and reference, to search and see if your item has been found. If airlinelostproperty.com locate a possible match to your missing item, we will contact you.
I have found an item on your website that I believe to be my lost item, what should I do?
Please click on the ‘claim item’ button and we shall contact you in due course, to determine whether the item belongs to you.
If airlinelostproperty.com locate my lost property item, how long will they hold it for?
Most items will be held securely with our department for three months, from the initial date of contact made to you advising of a possible matching item. Please see below items that have a limited storage period:
For any duty free cigarettes, tobacco or alcohol, we shall hold the items for two weeks from the date of initial contact to you.
For Passport/ID cards/National Insurance cards, we shall hold the items for two weeks from the date of initial contact made to you.
Any perishable goods will be held for two weeks, from the date of initial contact to you.
First Flight / airlinelostproperty.com have found my item, how do I get this back?
First Flight / airlinelostproperty.com offer the service to return an item to the rightful owner, via a postal or courier service. There is also an option to collect from our office.
Please do be advised that charges are issued against returns/collections, prices dependant on the location of a delivery address and the return service chosen for the return.
• I have not heard back from First Flight / airlinelostproperty.com since I reported my loss online, what should I do?
For any further enquiries/updates, please sign-in to your claim via the ‘status update’ button and utilise our live chat service, available Monday-Friday 9am-1pm.